In Alevkıran maintenance contracts an equipment inventory is drawn up for each system, service intervals are scheduled in a calendar and a signed report is uploaded to the customer panel after every visit.
Response times
For emergency faults (system out of service, critical error on the fire panel) the target arrival time is 4 hours in Bursa and 6 hours in provinces with our service offices. Non-critical faults are fixed within two working days.
Reporting
Each service reports the list of equipment checked, measurements, parts replaced, photographs and recommendations. This report can be used as evidence in fire department and insurance inspections.
Spare parts and substitution
During extinguisher refilling or testing, a substitute extinguisher is left for the customer so the area is never unprotected. At least 10 years of spare-parts support is committed for detectors and alarm devices.
